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Web-Based Desktop, Booking Engines, Mobile Solutions, Custom Development, Website Design, Inventory and Distribution Management

Current Openings

Travel Agent Account Representative

  • CURRENT OPENING
    POSTED: 4.7.2016
  • Job: Travel Agent Representative
    Location: Boca Raton, FL
  • Schedule: Full-time
    Education Level: Bachelors Degree
  • Experience: + 2 years
    Start Date: Immediately
  • Position Description

    Assist Client Services manager with departmental tasks. The representative will be responsible for providing superior client support to the organization by analyzing and verifying the accuracy of client reported issues. The associate will be accountable for initiating and liaising, support tickets as needed in order to ensure that a high level of customer satisfaction is maintained.


    The associate must have the ability to work in a fast-paced environment, both independently and in a team settings.


    Duties and responsabilities:
    • Regular client contact including promptly responding to client requests and queries.
    • Perform general duties, such as handling telephones, client emails, follow-ups and creating mailing lists.
    • Create and maintain spreadsheets and other reports.
    • Use of Revelex systems, JIRA ticket tracker
    • Ability to work flexible hours is a must.
    • Ability to work after hours/ on-call support.

    Qualifications:
    • 2 or more years of customer service or other support/administrative role experience preferred.
    • Associates Degree/ equivalent preferred but not mandatory

    Skills:
    • Excellent written and verbal communication skills
    • Computer skills, including internet browsing and navigation
    • Working knowledge of MS Office: Outlook, Word, Excel and PowerPoint
    • Superior interpersonal, organizational and client service skills
    • Ability to prioritize tasks and meet deadlines
    • Strong industry, product, and branch procedures knowledge (optional)
  • Other Qualifications:
    • Be authorized to work in the U.S. without restriction.
    • Pass a background check.
    • Pass any applicable pre-employment tests.
    • Ability to work flexible hours is a plus

    Benefits:

    Revelex offers a full benefits package including company paid employee health insurance, vacation, sick and holiday pay and the opportunity to grow with a dynamic firm.

    Revelex is an equal opportunity/affirmative action employer.
    Revelex is an E-Verify employer.

A Place of Ideas

Revelex Corporate Headquarters is in Boca Raton, Florida

From our corporate offices in Boca Raton, Fla., our experienced team of travel professionals and engineers continue to stay on the cutting edge of advancement and technology.

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15 years of innovation

It's Been Quite a Ride.

Revelex has grown to be an industry leader in travel booking technology solutions. Founded in 1999, Revelex began providing innovative booking solutions designed to help travel sellers looking to gain a foothold in the emerging Internet marketplace.

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