Travel Agent Account Representative
- CURRENT OPENING
- Job: Travel Agent Representative
Location: Boca Raton, FL
- Schedule: Full-time
Education Level: Bachelors Degree
- Experience: + 2 years
Start Date: Immediately
Assist Client Services manager with departmental tasks. The representative will be responsible for providing superior client support to the organization by analyzing and verifying the accuracy of client reported issues. The associate will be accountable for initiating and liaising, support tickets as needed in order to ensure that a high level of customer satisfaction is maintained.
The associate must have the ability to work in a fast-paced environment, both independently and in a team settings.
Duties and responsabilities:
- Regular client contact including promptly responding to client requests and queries.
- Perform general duties, such as handling telephones, client emails, follow-ups and creating mailing lists.
- Create and maintain spreadsheets and other reports.
- Use of Revelex systems, JIRA ticket tracker
- Ability to work flexible hours is a must.
- Ability to work after hours/ on-call support.
- 2 or more years of customer service or other support/administrative role experience preferred.
- Associates Degree/ equivalent preferred but not mandatory
- Excellent written and verbal communication skills
- Computer skills, including internet browsing and navigation
- Working knowledge of MS Office: Outlook, Word, Excel and PowerPoint
- Superior interpersonal, organizational and client service skills
- Ability to prioritize tasks and meet deadlines
- Strong industry, product, and branch procedures knowledge (optional)
- Be authorized to work in the U.S. without restriction.
- Pass a background check.
- Pass any applicable pre-employment tests.
- Ability to work flexible hours is a plus
Revelex offers a full benefits package including company paid employee health insurance, vacation, sick and holiday pay and the opportunity to grow with a dynamic firm.
Revelex is an equal opportunity/affirmative action employer.
Revelex is an E-Verify employer.